Shipping & Returns
Standard orders are typically processed and shipped between 1-3 business days. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on back-order and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.
We ship from our office in Champaign, Illinois. At this time, we ship with USPS in the United States. Outside the United States, USPS will be used (in most cases).
International shipping rates do not reflect any fees, duties, taxes or customs charges that may be applied on your end in your country. These additional funds are solely your responsibility to pay. And we are very sorry, but we cannot provide estimates for these additional charges. International shipping charge is based on the weight of your order.
An email confirmation will be sent to you when your order is placed, and after your product has shipped.
USPS Priority Mail — $5.95 Flat Rate + Handling
Illinois residents will be charged a 7.25% sales tax.
Returns & Exchanges
Unused and unopened orders may be returned within 7 days of receipt for a refund.
Defective items must be received by us no more than 7 days after the original delivery date in order to be eligible for a refund.
Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable).
If there is a problem with your order, please contact us at firstname.lastname@example.org for further instructions.